New Resident Welcome Pack

Welcome to [Estate name]

A guide for everyone moving into [Estate name], [address of the estate], from [Estate name] Residents' Association. Please read it, fill in the registration form in Part 7 and return it to the estate office within [7] days of moving in.

1. Part 1: Welcome letter
1.1 Dear neighbour, welcome to [Estate name]. [Estate name] Residents' Association looks after the estate's security, power, water, roads and common areas on behalf of everyone who owns or lives here.
1.2 This pack explains how the gate works, how to pay the service charge, who to call and what we ask of every resident. If anything is unclear, call or visit the estate office.
1.3 We hold a general meeting [every year in month], and every owner is welcome. Tenants are welcome at [resident forums held every quarter].
1.4 Signed: [Chairman's name], Chairman, for the executive committee.

2. Part 2: Who to call
2.1 Estate office: [estate office phone], open [Monday to Friday, 9am to 5pm]. Email [ ].
2.2 Gatehouse (24 hours): [gatehouse phone].
2.3 Chief security officer: [name, phone].
2.4 Facility manager or electrician on call: [name, phone].
2.5 Plumber on call: [name, phone].
2.6 Nearest police station: [name, address, phone].
2.7 Nearest hospital with an emergency unit: [name, address, phone].