For Residents & Homeowners

🏠 Resident & Tenant Guide

Comprehensive user guide explaining how to navigate, perform actions, and get maximum value from EMS Platform.

1. Accessing Your Resident Portal

  1. Navigate to the Resident Portal URL (e.g. /portal or your estate's custom domain).
  2. Log in using your registered Unit Number (e.g., A1, B2) or Email Address.
  3. Once logged in, your personal dashboard displays your registered household unit, active unit balance, and quick links.

2. Viewing & Paying Estate Levies / Bills

  1. Click on 'My Bills' (/portal/bills) in the navigation menu.
  2. Review your outstanding invoices categorized by type (Estate Levy, Water Bill, Security Fee, Generator Maintenance).
  3. Click the green 'Pay Bill Now' button on any pending or overdue invoice.
  4. Tap Pay and choose Pay online (bank transfer or card on a secure payment page) or, if you prefer, transfer to your estate's account with your unit reference.
  5. You'll see the bill, a small service and payment fee, and the total before you pay. Your estate receives the full bill amount.
  6. Once the payment goes through, your bill updates on its own and a receipt comes on WhatsApp.

3. Reading Announcements & Emergency Notices

  1. Click on 'Notices' (/portal/notices) to view official communications from Estate Management.
  2. Pinned notices appear at the top of your feed with distinct color tags (Security, Water Maintenance, Finance, AGM).
  3. Click on any notice title to read full broadcast details, instructions, or meeting schedules.

4. Generating Visitor Gate Passes & WhatsApp Invites

  1. Navigate to your Resident Dashboard (/portal).
  2. In the 'Visitor gate pass' card, enter your visitor's name and, if you like, their WhatsApp number.
  3. Choose the type of visit and how long the pass lasts (from the next 3 hours to a week), then click 'Create pass' to get a six-digit code (e.g., 849201).
  4. Security at the gate is sent the pass straight away and checks the code when your visitor arrives.
  5. Click 'Send on WhatsApp' to send your visitor the code. You can cancel a pass any time from 'Your recent passes'.

5. Subleasing & Updating Household Members

  1. Go to Profile → 'People in your home' to list who lives with you (optional). Add a name, who they are and, if you like, a phone number.
  2. When someone moves out, remove them. Tick 'Let the gate know' if security should stop treating them as a resident: it shows on the gate page and, where set up, is sent to the gate's WhatsApp.
  3. If you have a sub-tenant with their own bills, notify Estate Management to add a sublease entry.
  4. Sublease profiles (e.g., Unit A1 Sublease B) maintain independent contact records while sharing main unit levy history.